Customer – Driven
Customer-Driven Understand and evolve to meet and exceed customer’s expectations 100% of the time. We make a difference in customer’s lives by improving their quality of life, providing optimally efficient comfort, healthy air, safety, security, and peace of mind. Our goal is to deliver the best in-home service experience of any company in an effort to keep customers for life and have them be ambassadors of goodwill in happily referring our company.
read moreRespect Beyond Reproach
Respect Beyond Reproach Treat each person as you would like to be treated and respect customer and company property at all times. Understand the value of the time and resources our customers invest with us and act accordingly.
read morePeople Power
People Power We only hire highly competent, caring, disciplined, responsible, conscientious and dedicated with a never-ending commitment quality and excellence, teamwork and the service of our customers. Our people undergo a thorough screening process before being hire, including drug-testing and criminal backgrounds checks and registered sex offender inquiries and one infraction disqualifies employment. Our people are the biggest difference in the satisfaction of our customers and success of our company.
read moreQuality Standards
In order to serve you at the highest level and provide superior products, excellent service, and outstanding customer care we pledge the following: Contractor state license is not expired and is correctly registered with the state. Contractor is registered with the municipality in which the home is situated and applies for ALL required permits in that municipality and has ALL necessary inspections completed. Contractor has performs an Air Conditioning Contractors of America (ACCA) Manual J 8th Edition heat loss/heat gain load calculation on...
read moreComfort for Your Family Begins With Us!
Comfort for Your Family Begins With Us! Regular maintenance of your heating and cooling system has a direct effect on your electricity costs, the condition or your machine, and the health of your family. Ongoing use of your heating and cooling devices eventually clogs them with debris and wears them down. Overheating and noxious exhaust from overused equipment can cause safety hazards. In addition to emergency and general repairs to your equipment, we also provide maintenance contracts to make sure your air conditioning and heating systems...
read moreValue and Convenience – THE MOST
Value and Convenience – THE MOST Provide the right solutions, at the right price, at the right time, that help our customers save time, money, worry, and frustration, which ultimately yields a better quality of life and standard of living for our customer. We will offer extended service hours and fair prices and be available for our customers at their convenience, not at our leisure, while being available to serve 24/7/365.25 with a live person ALWAYS on the other end of the phone and not a barrier to service. We will show up as promised or...
read moreCommercial
At Peffer Heat & Air we service small and large accounts. We do specialize in light commercial and property management accounts. Please contact us for more info.
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